Welcome to OVR Foods. These Terms and Conditions govern your use of www.ovrfoods.in and purchases made through our website.
OVR Foods is a brand owned by Oryza Foods and Beverages, referred to in these Terms as “OVR Foods”, “we”, “us” or “our”.
By placing an order, you agree to these Terms and the policies presented before checkout. Nothing in these Terms limits your rights under applicable consumer protection laws.
1. Eligibility and Customer Information
You must be at least 18 years old and legally capable of entering into a contract to place an order. Purchases for minors must be made by a parent or legal guardian.
Please provide accurate contact, billing and delivery information. If you create an account, you are responsible for keeping your login details confidential and notifying us of any unauthorised use.
2. Product Information and Food Safety
We aim to provide accurate product descriptions, ingredients, quantities, prices and images. Product appearance and packaging may vary between batches, but products supplied must conform to their description and applicable standards.
Please review the ingredients, allergen information, storage instructions and best-before or expiry information before purchasing or consuming a product.
Depending on the product, ingredients may include groundnuts or groundnut oil, sesame, wheat, gluten, milk or other allergens. Customers with food allergies should contact us before ordering if any information is unclear.
Store products according to the instructions on the packaging. Do not consume products with compromised seals, signs of spoilage or expired use-by dates. Contact us immediately if you receive a product that appears unsafe.
Statements about our products are not medical advice or a promise to prevent, treat or cure any medical condition.
3. Prices and Payments
Prices are displayed in Indian Rupees. Applicable taxes, shipping charges and any other charges will be disclosed before you confirm payment.
Product prices include applicable taxes unless expressly stated otherwise. Packaged products will not be sold above their applicable Maximum Retail Price.
Payment options available for your order will be displayed at checkout. Payments are processed through the payment service providers identified during checkout.
Price changes apply to future purchases and will not change the amount payable for an order we have already accepted.
4. Orders and Acceptance
After you place an order, we will send an acknowledgement confirming receipt. Acceptance occurs when we confirm dispatch.
We may decline or cancel an order for a genuine reason, including stock unavailability, an unserviceable delivery location, suspected fraud, payment failure or a material listing error. We will notify you and refund any amount collected for an order we cannot fulfil.
If a pricing or description error materially affects your order, we will explain the correction and obtain your agreement before proceeding. You may instead cancel and receive a refund.
We will not substitute a product without your consent.
5. Shipping and Delivery
We deliver to locations displayed as serviceable on our website. Applicable shipping charges and estimated delivery timelines will be communicated before you place your order.
Delivery estimates may be affected by courier operations, weather, public holidays or other disruptions. We will communicate material delays where reasonably possible.
Please check your delivery address before completing your order. Contact us promptly if a correction is required. Any additional delivery charge arising from an incorrect address or a customer-requested redelivery will be explained and agreed with you before it is incurred.
If an order is lost, materially delayed or not delivered, contact us so we can investigate and provide the remedy required by applicable law.
6. Order Cancellation
You may request cancellation by contacting us with your order number.
Orders cancelled before dispatch will receive a full refund. Once dispatched, we may be unable to stop delivery. Change-of-mind cancellation after dispatch is subject to our food returns policy below, without affecting your statutory rights.
We do not charge cancellation fees. If we cancel your order, we will refund the amount paid for the cancelled items and any attributable delivery charges.
7. Returns, Replacements and Refunds
Because our products are food items, we do not ordinarily accept change-of-mind returns or exchanges.
This restriction does not apply where a product is damaged, defective, unsafe, expired when delivered, incorrect, missing, materially different from its description or otherwise eligible for a remedy under applicable law. Remedies for late delivery will be provided as required by law.
Please report visible delivery damage or an incorrect item as soon as reasonably possible, preferably within 48 hours of delivery. This preferred reporting period does not remove your legal rights or prevent complaints about defects discovered later.
To help us assess the issue, please provide your order number, a description of the problem and, where available, photographs of the product, packaging, batch number and date marking. An unboxing video is not mandatory.
Please retain the product and packaging where safe to do so. Do not consume a product suspected to be unsafe. We will advise whether a return is needed and arrange it at our expense where the issue is attributable to us.
For a valid claim, we will provide a refund or an agreed replacement, as appropriate and required by law. A replacement or store credit will not be imposed where you are entitled to a refund.
Approved refunds will be processed without undue delay and within applicable legal timelines. Refunds will normally be made to the original payment method. The time taken for the credit to appear depends on your bank or payment provider. Where the original method cannot receive a refund, we will agree an alternative with you.
8. Offers and Discounts
Offers, coupon codes and promotions are subject to the conditions disclosed with each offer, including eligibility, validity and usage limits.
Changes to an offer will not retrospectively remove a discount from an accepted order. Misuse of an offer or fraudulent transactions may result in cancellation, subject to applicable law.
9. Permitted Website Use
You must not use our website for fraudulent or unlawful transactions, upload malicious software, attempt unauthorised access, interfere with website operations or submit false claims.
We may restrict access where reasonably necessary to address misuse. Such action does not remove any valid refund entitlement or other legal right.
10. Intellectual Property and Reviews
Our branding, logos, images, written content and website materials belong to OVR Foods or their respective owners. They may not be copied or commercially used without permission, except where permitted by law.
If you submit a review, it should reflect your genuine experience and must not contain unlawful, abusive or misleading content. You permit us to display that review in connection with our products, subject to applicable law.
11. Personal Information
We use the personal information you provide to process payments, fulfil orders, communicate order updates and provide customer support.
Information necessary for these purposes may be shared with relevant payment, delivery and technology service providers, subject to applicable data protection requirements.
Marketing communications will be handled in accordance with applicable consent requirements. You may contact us to request that promotional communications stop.
12. Responsibility and Events Beyond Our Control
We remain responsible for obligations and liabilities imposed by applicable law, including those relating to product safety, defective goods and consumer remedies.
To the extent permitted by law, we are not responsible for losses caused solely by misuse of a product or failure to follow clearly provided storage instructions.
Events beyond our reasonable control may affect fulfilment. We will communicate material disruption and take reasonable steps to resolve it. Such events do not automatically remove your cancellation, refund or other statutory rights.
13. Customer Support and Complaints
For order enquiries, cancellations, refunds or product complaints, contact:
OVR Foods
Telephone: +91 6364523505
Email: ovrpurefood@gmail.com
Website: www.ovrfoods.com
Please include your order number and relevant details so we can assist you promptly.
We will acknowledge consumer complaints within 48 hours and redress them within one month of receipt, in accordance with applicable law.
14. Governing Law and Disputes
These Terms are governed by the laws of India.
Disputes may be brought before the courts, consumer commissions or other authorities having jurisdiction under applicable law. Nothing in these Terms restricts your right to approach a competent consumer forum.
15. Changes to These Terms
We may update these Terms by publishing a revised version on our website. Updated Terms apply to future orders. Orders already accepted remain governed by the Terms applicable when they were placed, except where a change is required by law.
If any provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.